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Common queries answered
Frequently Asked Questions
We are normally able to have your order prepared and ready to ship within 1-3 business days. Shipping times will depend on the service selected and where you are located. Please check out our FAQ page for more details.
Please note that due to extremely high shipping costs, no items will be returned or replaced by us. If errors or defects have occurred with your order, we will happily refund those items. Please be sure to take pictures of any defects in order for us to process the refund.
If you are unhappy with the scent you purchased, please reach out to us and we will make it right. Use the contact form on this page.
Please login to your account page where you can make all the changes to your personal information, including your address.
Once your order has shipped, we will email you a notification that will include tracking information. If you misplaced or did not receive this email, please log into your account page, click on the order number and your tracking information will be there.
We are here to help and to ensure you are always 100% satisfied with your purchase. There are many ways for you to receive help including live chat, email, phone and soon by text messages.
If you made an error in your shipping information, please notify us immediately and provide the correct information. Please also log in to your account page and make the required change there as well.
If you do not advise us of this necessary change, you are fully responsible for the error, including the potential total loss of the package and or the cost to return and resend your order.
We currently only sell and ship to Canada and the United States
All orders will normally be shipped in one package. We may need to send your order in multiple orders if backorders from one warehouse require us to use other fulfillment centres to complete your order.
Check out our FAQ page as most questions can be answered there. Also, find some great tips and tricks and candle care here.