FREQUENTLY ASKED QUESTIONS

Orders of $99 qualify for FREE SHIPPING! Canadian and U.S. orders of $99 or more qualify for free shipping. Newfoundland/Labrador, Territories and P.O. boxes are excluded; shipments to these locations and other countries receive our highly discounted shipping rates, or flat rate shipping.

Free Shipping orders are calculated after all discounts/coupons are applied and are before any taxes.

We ship most orders via UPS, Purolator, Fed Ex and Canpar. Canada Post may be used for P.O. boxes or non courier locations.

FLAT RATE SHIPPING CANADA
$9 Flat Rate Shipping. All Canadian orders of $49 receive $9 flat rate shipping. Newfoundland/Labrador and Territories are excluded and will receive our highly discounted rates, or flat rate shipping

U.S. SHIPPING
Shipping to the USA qualifies for FREE Shipping of orders of $99, and $16 Flat Rate Shipping on order over $49. Any order below $49 ships at our highly discounted shipping rates. While most order ship without any additional fees, any duties/taxes/fees are the responsibility of you, the purchaser.

All shipping rates are posted on our shopping cart/checkout. Expedited shipping rates are available at discounted rates and are posted when shipping address's permit.

Wholesale orders Shipping
Wholesale orders, depending on size, usually require 7-12 business days to process, and shipping times are roughly the same as above.

INTERNATIONAL SHIPPING
We currently do not sell or ship internationally other than to the United States. 

All transactions are in Canadian Funds.

We accept all major credit cards, Apple Pay, Google Pay and debit/eTransfer to process all payments. We are unable to manually accept credit card payment at this time.

Processing Times:
Current processing times from when your order was placed, to being ready for shipping, are usually 1-3 business days.

Shipping times depend on location and method of shipping chosen. For orders within Ontario and Quebec, most orders take 1-2 days to be delivered. For orders to east/west Canada, and to the U.S. it can take 3-5 days or more. If there are backorders or shortages in any order occur, you will be notified and given the opportunity to wait, refund the items in question, or cancel your order. 

With the supply chain having many obstacles as of late, delays can occur. We have however taken as many steps as possible to avoid any delays.

Please feel free to contact us with any questions you may have. Contact us Here

Wholesale orders
Wholesale orders, depending on size, usually require 7-12 business days to process, and shipping times are roughly the same as above.

Skore Points Program
Signing up is free and easy. Simply create a free account with us and start earning with your first order. 

I forgot to login before I placed my order.
It happens. We know your excited to get your order placed and you forget to login. If this happens, please create a new account if you haven't already done so, and send us a note letting us know. We will be sure to add the points from that order to your account. 

I forgot to use my points
Unfortunately with this one we cannot redeem them for you. The good news is you now have more points to redeem for even more savings on your next order. 

Save on Every Order
What do we love more than offering you the highest quality, most unique soy candle products on the market? Savings!! Every order of $99 or more automatically receives discounts of % off, with Flat Rate and FREE SHIPPING. Plus, purchase  2 or more of the same item and receive an additional 5% off those items.

Do you have a coupon code? Perfect, be sure to add that to the shopping cart for additional saving!

Saving money has never been easier!

Mistakes do Happen
Please double check your order prior to finalizing it in the shopping cart as major modifications after the order has been placed are not possible. If you chose the wrong scent and wish to make a change, you must notify us before the order has shipped for changes to be made. This is subject to availability and if your order has been sent for shipping.

Returns, Damaged or Defective Products:
All of our products are carefully inspected and checked prior to and during shipping. However, we are human and errors do rarely occur. Once your order arrives, please carefully inspect all items to ensure they are free of defects and no item processing errors occurred. If you do find any errors or challenges, please reach out us within 7 days of the delivery and we will make it right. 

Please note that due to extremely high shipping costs, no items will be returned or replaced by us. If errors or defects have occurred with your order, we will happily refund those items. Please be sure to take pictures of any defects for us to process the refund.

If you need to reach us for additional info, or to start a refund, please reach out us here

Are They Really Made In Canada?
Absolutely! All our soy products are made in Ontario, Canada. We are committed to ensuring you receive only the highest quality Canadian-made soy candle products on the market.

 

DO WE OFFER WHOLESALE?

Yes, we do offer wholesale. We offer you …

  • the highest quality Canadian-made pure soy products, which use 100% renewable soy wax
  • a clean-burning, practically soot-free soy candle and soy dot
  • an affordable product used frequently in homes and businesses
  • a product that is unique and sure to be a hit with your customers
  • a low $400 minimum order requirement
  • and most importantly, our aggressive wholesale pricing with discounts ranging from 30% to 40% off MSRP, based on volume

 

 

Soy wax is made from soybeans, which are a renewable resource grown here in North America. This vegetable wax burns much cleaner and does not produce the toxins that paraffin candles emit. Soy wax is also biodegradable and just plain environmentally-friendly!

Why do we want to avoid paraffin? Paraffin wax is a petroleum by-product; it is refined gasoline. According to the Environmental Protection Agency, paraffin wax is harmful when burned and contains toxins, two that are considered cancer risks with multiple exposures.

SAFETY AND BURNING TIPS

At Skore Candle, we take great pride in making our soy products using only the purest and finest materials. The National Candle Association recommends the following guidelines. It is extremely important that you burn candles responsibly to ensure their safe use and to maximize each candle’s burn time. Failure to follow these guidelines may result in decreased burn times and could result in fire or serious injury

  • Always place a candle on a protected, heat-resistant dry surface and away from anything that can catch fire. In addition, keep out of the reach of children and pets. Only use holders designed for the particular candle style and avoid drafts or direct sunlight
  • Keep the wick trimmed to 1/4 inch at all times. Never leave trimmings or any foreign item inside the candle and keep the wick centered before each use. Leaving any object inside a candle can create a very unsafe situation
  • You must discontinue use when there is 1/2 inch of wax left at the bottom of the container
  • Never allow the candle flame to come in contact with the glass. If a wick moves or becomes unstuck from the bottom, please discontinue use and contact us.
  • Take care when handling the glass, as it will become hot. Never move a lit candle or a candle with hot wax
  • Never leave a candle burning unattended. Keep candle within sight at all times
  • Always burn your soy candle until the melt pool of the wax has melted to the edges of the glass. Never allow the melt pool to become deeper than 1/4 inch. Discontinue use if this happens. Once cooled, trim the wick and re-light
  • Do not burn your candle for more than 3-4 hours at a time, as the wax and glass may become too hot. This may cause a range of unsafe situations, including the glass breaking under extreme heat
  • Check glass before each use and do not use if there are any defects

We have provided these safety and burning tips for general information only. Skore Candle will not be liable for any loss or injury in any form as a result of using our products.

For additional Safety information, please visit the National Candle Association by clicking here.